Volunteer Toolkit
Asylum Process Overview
Multi-week Briefing
This toolkit is designed for volunteers. It outlines the journey an Asylum Guide may take with a client. You'll find everything you need when preparing for and meeting with asylum seekers and refugees.
    1. Registration
    1 hour
    2. Asylum Guide Meetings
    3-8 meetings
    3. Case
    Closure
    1 hour
    Phase 1. Registration
    Your first meeting with a client!
    In the registration meeting you should complete an equal opportunity form, get to know the client and introduce your role as an Asylum Guide using the briefing below.

    This section of the toolkit also includes a document explaining the difference between giving legal information and regulated advice to help you feel confident in your role. You can and should refer back to this document at any time.

    The initial assessment form should also be completed in the registration meeting. It will help you to prepare for your next meeting and find out how best to support the client on this journey.

    Don't forget to arrange a time and place to meet next!
    Phase 2. Asylum Guide Meetings
    In this section, you'll find everything you need when preparing and delivering an Asylum Guide meeting.
    In each Asylum Guide meeting you will have the time to share information to build the confidence, understanding and independence of the client as they go through their asylum journey.

    The resources below will allow you to explain, discuss and reflect on what to do at different stages of the process. Choose the information that's most relevant to the client's current stage in the asylum process.

    Please also note the 'Further Resources' section of this webpage. There are additional, helpful resources to be found there. There are some brilliant resources specific to women as well as separated children so do check these out!

    The Meeting Assessment form will measure the impact of the project, identify the needs of the client and help you to prepare for your next meeting, so it's really important! You should complete this at the end of each meeting.
    After each meeting: Please complete the meeting assessment form above
    2.2 Post Substantive Interview
    What you need to do when having a chat with your client after their Substantive Interview:
    After each meeting: Please complete the meeting assessment form above
    2.3 Positive Decision
    What you need to do when having a chat with your client after a positive decision:
    After each meeting: Please complete the meeting assessment form above
    After each meeting: Please complete the meeting assessment form above
    2.5 Appeal Rights Exhausted
    What you need to do when having a chat with your client and their appeal is exhausted:
    After each meeting: Please complete the meeting assessment form above
    Phase 3. Case Closure
    The final steps to take when meeting with a client for the last time!
    Use this meeting to check what final information the client would benefit from hearing and whether the client needs referring to any other services.

    Please complete a case closure form and be sure to check in with your coordinator if you have any questions or want further support.
    Further Resources
    General resources
    The briefings and fact sheets below cover issues ranging from health, legal representation and asylum support more generally.

    Depending on the needs of your client, these general resources may be useful to refer to and share in your meetings.

    This section of the toolkit is followed by specialist material focused on the needs of women and separated children. Make sure you have a look as these resources may also be useful to your client!
    Resources for Women
    When women seek asylum in the UK, they often find themselves experiencing gendered gaps in protection. These resources have been created by a group of refugee women to ensure women are aware of their rights when seeking asylum:
    Resources for Children and Young People
    Age is very important. The asylum process differs for adults and children as age affects how someone is supported, their access to education and how their asylum application is processed.

    The briefings below should be discussed with sensitivity and care when meeting with separated children and young people.
    Volunteer help and support
    If you have any questions about this toolkit, please contact the project coordinator at your charity.
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